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BSB40215 – Certificate IV in Business

Course Summary:

This qualification is suited to those working as administrators and project officers. In this role, individuals use well developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Career Outcomes:

  • Accounts Clerk
  • Customer Service Assistant
  • Legal Receptionist
  • E-business Practitioner
  • Office Administration Assistant



Class Delivery



Part time

Full time

Part time

Full time




48 months

24 months

Delivery Method:            

  • Workplace / Flexible Delivery

How to Apply:                     

  • By phone:
    • Skillinvest Metro – 1300 135 008
    • Skillinvest Regional – 1300 308 620

Entry Requirements

  • There are no prerequisites for this qualification

Fees and Charges

  • Refer to the Fees & Charges link on the Skillinvest website (

Qualification Requirements

  • To meet the packaging rules and attain the qualification, a total of 10 units must be completed, when selecting units,
    • 1 core unit
    • 9 elective units

Core Units

  • BSBWHS401 Implement and Monitor WHS Policies, Procedures and Programs to Meet Legislative Requirements

Elective Units 

  • BSBCUS401 Coordinate Implementation of Customer Service Strategies
  • BSBCUS402 Address Customer Needs
  • BSBCUS403 Implement Customer Service Standards
  • BSBADM405 Organise Meetings
  • BSBADM409 Coordinate Business Resources
  • BSBINN301 Promote Innovation in a Team Environment
  • BSBCMM401 Make a Presentation
  • BSBITU401 Design and Develop Complex Text Documents
  • BSBITU402 Develop and Use Complex Spreadsheets