Qualification Code: BSB30215

Qualification: Certificate III in Customer Engagement 

Course Category: Business Management

BSB30215

Certificate III in Customer Engagement

BSB30215 - Certificate III in Customer Engagement - Traineeship

COURSE SUMMARY
This qualification reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Individuals would work under supervision, but may have some authority to delegate.

POSSIBLE CAREER OUTCOMES
Customer Contact Operators
Customer Services Representatives
Reception Operators
Telesales Operators

DURATION (GUIDE ONLY)
Up to 1 year
Duration will vary and is dependent on workplace arrangements

DELIVERY METHOD
Traineeship

ENTRY REQUIREMENTS
There are no prerequisites for this qualification.

FEES & CHARGES
Refer to the Fees & Charges on our Skillinvest website 

QUALIFICATION REQUIREMENTS
To receive this qualification you must complete 12 units, which includes 4 core units and 8 elective units.
Unit selection will be made in consultation with the student and employer.

 

CORE UNITS ELECTIVE UNITS
BSBCUE301 Use Multiple Information Systems BABCMM301 Process Customer Complaints
BSBCUE307  Work Effectively in Customer Engagement BSBWOR203 Work Effectively with Others
BSBCUE309  Develop Product and Service Knowledge for Customer Engagement Operation BSBWOR301  Organise Personal Work Priorities and Development
BSBCUS301  Deliver and Monitor a Service to Customers BSBMGT401 Show Leadership in the Workplace
    BSBSUS401  Implement and Monitor Environmentally Sustainable Work Practices
    BSBWHS302 Apply Knowledge of WHS Legislation in the Workplace
    BSBDIV301A Work Effectively with Diversity
    BSBCUS402 Address Customer Needs


** Elective unit selection should be discussed with your training provider to successfully customise a package to meet industry needs

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