Qualification Code: BSB30215
Qualification: Certificate III in Customer Engagement
Course Category: Business Management
BSB30215
Certificate III in Customer Engagement
BSB30215 - Certificate III in Customer Engagement - Traineeship
COURSE SUMMARY
This qualification reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Individuals would work under supervision, but may have some authority to delegate.
POSSIBLE CAREER OUTCOMES
Customer Contact Operators
Customer Services Representatives
Reception Operators
Telesales Operators
DURATION (GUIDE ONLY)
Up to 1 year
Duration will vary and is dependent on workplace arrangements
DELIVERY METHOD
Traineeship
ENTRY REQUIREMENTS
There are no prerequisites for this qualification.
FEES & CHARGES
Refer to the Fees & Charges on our Skillinvest website
QUALIFICATION REQUIREMENTS
To receive this qualification you must complete 12 units, which includes 4 core units and 8 elective units.
Unit selection will be made in consultation with the student and employer.
CORE UNITS | ELECTIVE UNITS | ||
BSBCUE301 | Use Multiple Information Systems | BABCMM301 | Process Customer Complaints |
BSBCUE307 | Work Effectively in Customer Engagement | BSBWOR203 | Work Effectively with Others |
BSBCUE309 | Develop Product and Service Knowledge for Customer Engagement Operation | BSBWOR301 | Organise Personal Work Priorities and Development |
BSBCUS301 | Deliver and Monitor a Service to Customers | BSBMGT401 | Show Leadership in the Workplace |
BSBSUS401 | Implement and Monitor Environmentally Sustainable Work Practices | ||
BSBWHS302 | Apply Knowledge of WHS Legislation in the Workplace | ||
BSBDIV301A | Work Effectively with Diversity | ||
BSBCUS402 | Address Customer Needs |
** Elective unit selection should be discussed with your training provider to successfully customise a package to meet industry needs