Qualification Code: BSB40315

Qualification: Certificate IV in Customer Engagement

Course Category: Business Management

BSB30415

Certificate III in Business Administration

BSB30415 Certificate III in Business Administration - Traineeship

COURSE SUMMARY
This qualification applies to a range of administrative roles in varied contexts. Individuals in these positions use some discretion and judgement and may provide technical advice and support to a team. 

POSSIBLE CAREER OUTCOMES
Administration Assistant
Clerical Worker
Data Entry Operator
Receptionist

DURATION (GUIDE ONLY)
Up to 1 -2 years
Duration will vary and is dependent on workplace arrangements

DELIVERY METHOD
Traineeship

ENTRY REQUIREMENTS
There are no prerequisites for this qualification.

FEES & CHARGES
Refer to the Fees & Charges on our Skillinvest website 

QUALIFICATION REQUIREMENTS
To receive this qualification you must complete 2 core units, plus 11 elective units.
Unit selection will be made in consultation with the student and employer.

 

CORE UNITS ELECTIVE UNITS
BSBWHS201 Contribute to Health and Safety of Self and Others BSBITU312 Create Electronic Presentations
BSBITU307  Develop Keyboarding Speed and Accuracy BSBITU313 Design and Produce Digital Text Documents
    BSBITU314 Design and produce spreadsheets
    BSBITU306  Design and Produce Business Documents
    BSBITU309  Produce Desktop Published Documents
    BSBWRT301   Write Simple Documents 
    BSBADM307 Organise Schedules 
    BSBPRO301 Recommend products and services
    BSBCUS301 Deliver and monitor a service to customers
    BSBADM311 Maintain business resources
    BSBINN201  Contribute to workplace innovation
    BSBDIV301 Work Effectively with Diversity
    BSBINM301  Organise workplace information
    BSBCMM301   Process customer complaints
    BSBSUS201 Participate in Environmentally Sustainable Work Practices
    BSBWOR204  Use Business Technology
    BSBWOR301 Organise Personal Work Priorities and Development


** Elective unit selection should be discussed with your training provider to successfully customise a package to meet industry needs

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