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RTO Enrolment Officer

Dandenong or Horsham Vic 3400

Office Administration

Full Time

BENEFITS

  • Competitive salary commensurate with experience.
  • Opportunities for professional development and training.
  • Supportive and collaborative work environment.
  • Contribution to the education and career development of individuals.

YOUR NEXT OPPORTUNITY STARTS HERE

Skillinvest is a leading Registered Training Organisation (RTO) dedicated to providing high-quality vocational education and training services. We are committed to empowering individuals with the skills and knowledge they need to succeed in their careers. As we continue to grow, we are seeking a customer service driven and detail-oriented RTO Enrolment Officer to join our team.

As an RTO Enrolment Officer, you will play a key role in managing the student enrolment process and ensuring a smooth and compliant experience for learners. Your primary responsibility will be to handle all aspects of the student enrolment process, from initial inquiry through to enrolment confirmation, while maintaining accurate records and ensuring compliance with regulatory requirements.

 WHAT YOU WILL BE DOING

  • Respond to prospective student/client enquiries using effective communication methods to assist the enrolment decision making process
  • Meet and engage with potential students/clients to build strong working relationships
  • Self-manage student enrolments from inception to training commencement, ensuring collection of data is accurate and complete
  • Provide sound and accurate information on course information and availability
  • Self-manage a pipeline of students at different stages of the enrolment/application process, including determining eligibility for funding and course suitability
  • Communicate and escalate potential business leads to relevant staff members in all areas of the business
  • Ensure data and information relating to status of student enrolments is effective and available as required
  • Managing and tracking of incoming Epsilon registrations
  • Effectively communicate with Team Leaders/Coordinators and Trainers and Assessors on the status of student enrolments
  • Provide reports to RTO Administration Manager and Training Manager as required
  • Be accountable for data integrity of student records in the student management system as directed
  • Attend and contribute to events and enrolment sessions as directed by the RTO Administration Manager
  • Attend and contribute to meetings as required
  • Learning Management System (LMS) Administration
    • Assist with System Setup
    • Manage users and accessibility
    • Support Course Uploads and assist with adding and arranging courses or learning materials in the system.
    • Generate simple progress or completion reports when needed.
    • Share feedback or ideas to improve the LMS for all users

IS THIS YOU?

  • Previous experience in administration, customer service or a similar role, preferably within an RTO or education setting.
  • Familiarity with ASQA standards and Government funding requirements is highly desirable.
  • Excellent organisational skills and attention to detail.
  • Strong communication and interpersonal abilities, with a strong focus on customer service.
  • Proficiency in Microsoft Office Suite and administrative software.
  • Ability to work independently and as part of a team.
  • Commitment to maintaining confidentiality and integrity.
  • Minimum 2 years relevant experience in an administration or customer service role
  • Attention to detail ensuring compliance with data integrity.

 QUALIFICATIONS/ LICENCES

  • Current Driver’s Licence
  • Employee Working with Children Check
  • Australian Federal Police Check

FOR MORE INFORMATION

For a copy of the Position Description, please email Kim at kim.adams@skillinvest.com.au.

TO BE CONSIDERED FOR THIS POSITION

To be considered for this position, candidates must hold current work rights in Australia.

TO APPLY

To apply, please submit your application including a resume and cover letter addressing the selection criteria by clicking ‘ Quick Apply ‘.

APPLICATIONS CLOSE

Tuesday 2nd December 2025

We appreciate all applications; however, only shortlisted candidates will be contacted.