Student Support Services are available to help you succeed. Please find below external guidance on academic progress, personal wellbeing, and access to support networks. Whether you need advice, assistance with challenges, or someone to talk to, we are committed to creating a safe, inclusive, and supportive learning environment for every student.
NATIONAL SUPPORT SERVICES
- Ask Izzy – a comprehensive list for Food, Housing, Money, Support & Counselling, domestic and family violence help, everyday needs, health and wellbeing, advice and advocacy, work (learning and things to do).
- Centrelink Income Information – for payments and services.
- Federal Government – for government payment and services
- Lifeline – a 24-hour crisis support and suicide prevention service.
- Reading Writing Hotline – a free service for adults (including First Nations) to improve their reading, writing and basic maths.
- Kids Helpline – 24/7 free phone and online counselling service for young people aged between 5 and 25 years.
- headspace – free information and support for health and wellbeing, relationships, work and study, and alcohol and other drugs
- Minus18 – Supporting LGBTQIA+ youth through events, education, advocacy and youth empowerment.
- Reachout – Online mental health support and free apps for young people.
- Smiling Mind – a free mindfulness and meditation app with dedicated programs for young people.
- What’s OK at Home – a specialist family violence service.
- genUTraining – free accredited course for adult literacy and numeracy with cognitive impairment or intellectual disability
VICTORIA SUPPORT SERVICES
- Youth Central – for students aged 12-25. Helps with writing a cover letter & resume, making a budget, health and wellbeing, driving and public transport, study pathways, rights and safety.
- Legal Aid – for assistance with legal issues in Victoria.
- Victorian Government – for access to grants and services.
- YSAS – to help young people overcome drug and alcohol challenges, improve mental health.
- Community based programs offering pre-accredited training – to improve foundation skills for young people, including early school leavers and disadvantaged youth.
- Centre for Multicultural Youth – learning support programs/homework clubs and small group tutoring for literacy, numeracy, and study skills. Helps young people from migrant and refugee backgrounds build confidence and stay engaged in education.
- Embrace Education – a non-profit, university student-run organisation that offers free educational support to disadvantaged high school students in Melbourne.
NEW SOUTH WALES SUPPORT SERVICES
- Welfare Rights Centre – a community legal centre that helps people who have a problem with Centrelink
NORTHERN TERRITORY SUPPORT SERVICES
Language, Literacy and Numeracy (LLN) and Student Support services
Charles Darwin University (CDU)
LLN: Community -Led adult English, literacy, numeracy programs for Aboriginal communities
Student Support: Academic support, counselling, disability services, careers advice, Indigenous student support
Phone: 08 8946 6666; Email: info@cdu.edu.au
LLN: School-based explicit literacy & numeracy teaching improvement plans
Student support: School counselling, wellbeing programs, mental health support
Phone: 08 8946 6666; Email: student.central@cdu.edu.au
LLN: ACSF resources, professional networks, educator support
Phone: 03 9689 8623; Email: info@ala.asn.au
Australian Council for Adult Literacy
LLN: Advocacy, training, webinars, Indigenous-focused LLN initiatives
Email: info@acal.edu.au
LLN: Free accredited course for learners with cognitive impairment or intellectual disability.
https://www.genutraining.org.au/program/course-in-initial-adult-literacy-and-numeracy
headspace Darwin & Alice Springs
Mental health, counselling, youth support (ages 12–25)
Phone: Darwin 08 8931 5999; Alice Springs 08 8958 4544
Legal information and advice.
Phone: 1800 019 343
YSAS (Drug and alcohol services)
Help for young people to overcome drug and alcohol challenges and improve mental health.
TASMANIA SUPPORT SERVICES
Mental health telephone support service.
Phone: 1800 98 44 34
Rural Alive and Well (RAW) Tasmania
Mental health and wellbeing support, team works face-to-face with people across rural Tasmania.
Phone: 1800 729 827 (24 hours, 7 days)
Alcohol and Drug Information Service
Confidential, non-judgmental telephone counselling, information and referral service for anyone seeking help for their own or another person’s alcohol or drug use. The service is available 24 hours/7 days a week.
Phone: 1800 811 994
Immediate counselling support over the phone. Information about the Tasmanian mental health system. Help making a referral to public mental health services.
Phone: 1800 332 388
Department of Health Social Work Services
Confidential counselling/emotional support. Information about and/or referrals to other community services.
Phone: (03) 6478 6119 or (03) 6478 6118
Offers free help for adults who want to improve their reading, writing and maths skill. You can learn one-to-one with a volunteer tutor or in a small group.
Your starting place for everything legal.
Phone: 1300 366 611
Free (bulk billed), youth-focused health service for young people aged 12-25. Mental health, counselling, youth support.
Phone: (03) 6231 2927